WHAT’S INCLUDED IN OUR ASSESSMENT?

Communication

We will effectively communicate with you. Your Property Manager will discuss your needs and develop a policy for the prompt response and resolution of matters for you and your investment. We sometimes spend a large amount of time away from the office appraising property, inspecting a d managing property, however, be assured we will respond.

Letting

• We will undertake comprehensive listing notes about your property
• We will have the property photographed and an advert composed
• We will have the property listed on all the real estate websites that we subscribe to within 48 hours of listing your property for rent
• We will schedule opens of your property as required to all prospective tenants until your home is rented. (subject to access provided to us by any current occupant)
• We will erect a For Lease sign on your property within 48 hours of listing (upon request and if signs are permitted)
• We will subject all applications 
• Check on the appropriate tenancy databases (TRA & TICA)
• Verification of applicants former renting references
• Verification of the applicants employment and income
• We will (unless instructed otherwise) refer all potentially suitable applications to you for approval
• We will let your property for the asking amount of rent, (as outlined in your management agreement with us) or higher. We will not let your property at a lower amount, without first obtaining your permission
• We will complete and execute the tenancy agreement and give the tenants possession of your property once the rental applicant process has been approved
• We will carry out a comprehensive ongoing inspection report with photographs
• We will secure all appropriate ongoing costs from the tenant
• We will lodge the bond in accordance with the legislation
• We will forward a copy of the tenancy agreement to you
• We will have regular contact with you and feedback for you through the process

Rent Collection

• We have a zero tolerance rent arrears policy which we outline clearly to all tenants when they are signing their lease
• We will process rent payments daily
• We will follow up all late payments in accordance with our management agreement and the relevant State Residential Tenancy Act
• We will contact you to make recommendation and seek your instructions, should termination of the tenancy be an option
• We will keep you informed throughout the legal process, should termination be necessary
• We will provide you with an annual financial summary (if requested)

Property Inspections

• We undertake a comprehensive Property Condition Report and will possibly photograph prior to the property being occupied
• We will conduct routine inspections regularly and provide you with a written report. During these routine inspections, we will report to you if any repairs or preventative maintenance may be necessary
• We will conduct a comprehensive property inspection when the tenants vacate ensuring it matches with the original Property Condition Report (except fair wear and tear)

Accounting

• We will deposit the net proceeds of your rental income into your nominated bank account as per your management agreement
• We will provide you with all copies of invoices for any repairs required at your property if requested
• We will pay all property outgoings as agreed on your behalf prior to the due date (subject to the availability of funds)

Maintenance and Repairs

• We expect that property owners will undertake recommended repairs to their rental property in order to preserve the value of the property, meet legislative obligations and maintain a positive relationship with the tenants. We require your tenants to submit all maintenance requests in writing.
• We will not undertake repairs to your property in excess of your nominated amount, without first obtaining your approval. NOTE: This excludes emergencies and repairs that are required to be rectified by law
• We will contract a tradesperson within a timely manner for non urgent repair requests
• We will attend to any urgent repair requests immediately
• We will only use trades people who are properly licensed and insured to handle the type of work being performed on your property

Tenancy Renewals

• We will review the tenancy agreement for your property in advance of its expiry, advising of current rental market conditions
• We will not renew a lease without your express written permission (unless stated in the management agreement)
• We will advise you of any advice by the tenants that they are not renewing their lease
• We will minimise vacancies by promptly acting on vacate advice
• We will proactively manage the tenancy agreement renewal process to ensure consistent income

Rent Review

• We will regularly review in accordance with the current legislation to ensure you receive the highest rent possible